River and Soul is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with “The Package Travel, Package Tours Regulations 1992” all passengers booking with River and Soul Adventures Ltd. are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of River and Soul Adventures Ltd.
Our Financial Protection has been made available through our booking agent Fixers Travel Limited, and is one of the reasons you get directed to their website when you book our tours.
This insurance has been arranged with Affirma a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with the insurer CBL Insurance Europe Limited (registered address 2nd Floor 13-17 Dawson Street Dublin 2 Ireland, who are authorized and regulated by the Financial Conduct Authority registration number 203120).
Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond.
Why not ABTA?
The Package Travel, Package Tours Regulations 1992 requires all Tour Operators to take out financial protection for their customers in the unlikely event that the Tour Operator becomes insolvent. The law gives Tour Operators 3 options to comply: 'Bonding', 'Insurance' and 'Monies in Trust'.
ABTA is a 'Bonding Agent'. A very well know and respected authority, but merely a bonding agent. They require vast sums of money to become a bonded member and to use their logo. It is not necessary for us to be a member of ABTA and provide world class tours.
We have opted for the 2nd option that the law provides - 'Insurance'. This is much more cost effective for us and provides the same level of Financial protection and cover for you, our customers. So don't you worry!
But at the end of the day, we don't want to go insolvent and ruin your holiday! We take every measure to prevent this from happening. So what are you waiting for?